Shipping Policy

At SCORCH, we’re committed to getting your order to you as quickly and smoothly as possible.

Order Processing

All orders are processed within 1–3 business days. Once your order has been processed and shipped, you’ll receive a confirmation email with tracking information.

Please note that orders are not processed or shipped on weekends or holidays.

Shipping Times

Estimated shipping times may vary depending on your location. In general, orders typically arrive within 5–12 business days after shipment.

Shipping times are estimates and are not guaranteed. Delays may occur due to high order volume, carrier issues, weather, or other factors outside our control.

Shipping Rates

Shipping rates are calculated at checkout unless otherwise stated. From time to time, we may offer free shipping promotions.

Tracking Your Order

Once your order has shipped, you’ll receive a tracking number by email so you can monitor its progress.

Please allow 2–5 business days for tracking updates to appear after your order has been shipped.

Incorrect Shipping Information

It is the customer’s responsibility to make sure all shipping information is entered correctly at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your shipping details, please contact us as soon as possible at [your support email]. We’ll do our best to help before the order ships, but we cannot guarantee changes once the order has been processed.

Lost, Stolen, or Delayed Packages

Once an order has been shipped, SCORCH is not responsible for delays caused by the shipping carrier, customs, or factors outside our control.

If your package is marked as delivered but you have not received it, please check with neighbors, your local carrier, or your local post office first. If you still need help, contact us at [your support email] and we’ll do our best to assist.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery at [your support email] and include your order number along with clear photos of the item and packaging.

International Shipping

If you offer international shipping, customs duties, taxes, or import fees may apply depending on your country. These charges are the responsibility of the customer.

Contact Us

If you have any questions about your order or our shipping policy, contact us at:

[your support email]